This part will cover the most common electronic channels because for routine business use. Most students would have grown up with the text messaging and social media channels, which gives them a sense of familiarity but with that comfort comes years of bad habits. This part will attempt to provide students a way to professionalize those communication skills. Email deserves a close look because it is the most widespread and established of the electronic forms. Since so much of our lives are wrapped up in electronic interaction, reviewing the netiquette principles established at the outset of the electronic communications revolution can actually help us move forward as we look at the newest and fastest communication channels, texting and instant messaging.
In this part, we will cover: